So half a bottle of wine & 3 hours later it still didnt fix. I ran hitmanpro and no good. So I attempted the USB boot kickstart thing, but it kept giving me an error. Support said "i've seen it but after the thrid attempt it worked, so see how you go..".....

It didnt work on 3 different USB (up to 16gb size). Eventually I found a solution to just do an msconfig thing, stop the application on re-boot then go and delete the file. This worked... 5 mins... UGH.
Anyhow malwarebytes found 74 bad files on her computer (including 2 trojans) O.O so its at least cleaned that up. Running that emisoft thing now to see if it picks up anything else. Also installed a adblocker (Sorry fuze i'm now a pirate!)
Hopefully now its all settled. What a crap thing.