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ZoneAlarm users: a Microsoft update may kill your Internet

Posted: Mon Jul 14, 2008 7:03 pm
by Chrisax
Source: http://www.zonealarm.com/store/content/home.jsp
Tuesday, July 8, 2008:
Important notice to ZoneAlarm customers
Installation of Microsoft Update KB951748 may result in loss of Internet connectivity.
Click Here for more information on how to resolve this issue.
http://download.zonealarm.com/bin/free/ ... Issue.html
Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.


Impact : Sudden loss of internet access


Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Recommended Actions -

Download and install the latest versions which solve the loss of internet access problem here
http://download.zonealarm.com/bin/free/ ... Issue.html

Posted: Tue Jul 22, 2008 6:41 pm
by Mortus
Happened to my parents computer. And since I was home for the summer I was put on internet-support duty. Drove me crazy trying to find what the problem was, and eventually I just gave up. It fixed itself a few days later though with autoupdates :)